Welcome to Balaclava Shop

At Balaclava Shop, we’re not just selling outdoor gear – we’re equipping adventurers. Just as we carefully test every piece of camping equipment and ski clothing we sell, we approach your privacy with the same seriousness and dedication to quality. This Privacy Policy explains how we collect, use, and protect your personal information when you visit balaclavashop.com.

Our Commitment: We treat your data with the same respect we’d want for our own outdoor adventures – securely, responsibly, and with your best interests at heart.

Information We Collect

To provide you with the best outdoor shopping experience, we collect several types of information:

Personal Information You Provide

  • Account Details: Name, email address, password when you create an account
  • Order Information: Shipping address, billing address, phone number
  • Payment Details: Credit/debit card information (processed securely through encrypted gateways – we never store full card details)
  • Communication Records: Emails, chat messages with our customer service team
  • Preferences: Wish lists, product preferences, and sizing information

Information Collected Automatically

  • Device Information: IP address, browser type, device type, operating system
  • Usage Data: Pages visited, products viewed, time spent on site, referring website
  • Location Data: General location based on IP address (to show appropriate shipping options and currency)

How We Use Your Information

We use your information to enhance your outdoor shopping experience:

  • Order Processing: To process and ship your camping gear, ski clothing, and outdoor equipment
  • Customer Service: To respond to your inquiries about products, shipping, or payment
  • Personalisation: To provide personalised product recommendations based on your browsing history and preferences
  • Account Management: To maintain your account, order history, and wish lists
  • Marketing Communications: To send you information about new products, sales, and outdoor tips (only with your consent)
  • Website Improvement: To analyse how adventurers like you use our site and improve your shopping experience
  • Security: To detect and prevent fraud, keeping your data and our community safe

Data Sharing and Disclosure

We’re committed to keeping your data within our trusted circle of outdoor enthusiasts:

Service Providers

  • Payment Processors: PayPal, Visa, MasterCard, and JCB for secure payment processing
  • Shipping Partners: Delivery services to get your gear to you, wherever your adventures take you
  • Analytics Providers: Tools to help us understand how to improve our website and services

Legal Requirements

We may disclose your information if required by law, to protect our rights, or to ensure the safety of our community of outdoor enthusiasts.

Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.

We never sell your personal information to third parties for marketing purposes.

Data Storage and Security

We protect your data with the same rigour we apply to testing our outdoor equipment:

Storage Locations

Your data is stored on secure servers located in the United Kingdom and the European Economic Area.

Security Measures

  • Encryption: 256-bit SSL encryption on all transactions
  • PCI Compliance: Our payment processing is fully PCI DSS compliant
  • Secure Infrastructure: Regular security audits and monitoring
  • Limited Access: Only authorised personnel have access to your personal information
  • No Sensitive Storage: We never store sensitive credit card information on our servers

Retention Period

We retain your personal information only as long as necessary to provide our services, comply with legal obligations, and resolve disputes. Typically, we maintain order records for 7 years for tax and accounting purposes.

Your Rights and Choices

As an adventurer shopping with us, you have control over your data:

  • Access: You can request a copy of the personal information we hold about you
  • Correction: You can update or correct your account information at any time
  • Deletion: You can request deletion of your personal information, subject to legal requirements
  • Marketing Preferences: You can opt-out of marketing communications at any time using the unsubscribe link in our emails
  • Account Management: You can manage your communication preferences in your account settings
  • Data Portability: You can request your data in a structured, machine-readable format

To exercise any of these rights, please contact us at [email protected].

Cookies and Tracking Technologies

Like a reliable compass on your hiking trip, cookies help us navigate and improve your experience:

What We Use

  • Essential Cookies: Required for basic site functionality, shopping cart, and secure checkout
  • Performance Cookies: Help us understand how adventurers use our site and improve it
  • Functionality Cookies: Remember your preferences and account settings
  • Marketing Cookies: Help us show you relevant outdoor gear and promotions (with your consent)

Your Choices

You can control cookies through your browser settings. Most browsers allow you to refuse cookies or alert you when they’re being used. However, disabling some cookies may affect your shopping experience, particularly during checkout.

We also use similar technologies like pixels and local storage to enhance your experience and understand how our community of outdoor enthusiasts interacts with our website.

International Data Transfers

Since we ship outdoor gear worldwide (excluding some remote areas and parts of Asia), your data may be processed outside your home country. When we transfer data internationally, we ensure appropriate safeguards are in place to protect your information in accordance with this Privacy Policy and applicable laws.

Children’s Privacy

While we sell children’s ski clothing, our website is not directed at children under 16. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us immediately.

Changes to This Policy

As the outdoor landscape changes, so might our Privacy Policy. We’ll update this page and change the “Last Updated” date when we make modifications. Continued use of our site after changes constitutes acceptance of the updated policy.

Contact Us

If you have any questions about this Privacy Policy or your personal data, our adventure-ready team is here to help:

Email: [email protected]

Address: Balaclava Shop, 89 Leeds Rd, Wakefield, GB WF5H 5TG

Response Time: We typically respond within 1-2 business days

Balaclava Shop – Equipping Adventurers Since Day One

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