1. Introduction

Welcome to Balaclava Shop! These Terms and Conditions govern your use of our website balaclavashop.com and all purchases made through our platform. By accessing our site and making purchases, you agree to be bound by these terms.

Balaclava Shop specialises in high-quality outdoor and adventure gear, including camping equipment, accessories, and specialised clothing. We’re committed to equipping adventurers with reliable gear for every journey.

2. User Responsibilities and Account Terms

2.1 User Obligations

As a user of Balaclava Shop, you agree to:

  • Provide accurate and complete information during registration and checkout
  • Maintain the confidentiality of your account credentials
  • Notify us immediately of any unauthorized use of your account
  • Use the website only for lawful purposes and in accordance with these terms
  • Be at least 18 years old or have parental consent to make purchases

2.2 Prohibited Activities

You may not:

  • Use our website for any fraudulent or illegal purposes
  • Attempt to gain unauthorized access to our systems
  • Interfere with the proper functioning of the website
  • Use automated systems to extract data from our site
  • Misrepresent your identity or provide false information

3. Products and Services Description

3.1 Product Range

Balaclava Shop offers a comprehensive selection of outdoor and adventure gear including:

  • Camping Equipment: Tents, sleeping bags, camping beds, and lanterns
  • Outdoor Accessories: Camp kitchen supplies, cookware, coolboxes
  • Clothing: Baselayers, children’s ski clothing, and specialised outdoor wear
  • Maintenance: Care & repair products, cleaning solutions
  • Safety Equipment: First aid kits and supports

3.2 Product Information

We strive to provide accurate product descriptions, images, and specifications. However, slight variations may occur, and colours may appear differently on various screens. If you have any questions about a product, please contact us before purchasing.

3.3 Non-Returnable Items

For health and safety reasons, the following items cannot be returned once opened or used:

  • First Aid & Supports (opened or used items)
  • Care & Repair products (once opened)
  • Cleaning products and solutions
  • Any items that have been used, worn, or damaged after delivery
  • Personal hygiene-related camping accessories

4. Order and Payment Terms

4.1 Order Process

When you place an order:

  • You receive an order confirmation email
  • We process orders within 1-2 business days after payment confirmation
  • You’ll receive tracking information once your order ships
  • All orders are subject to product availability

4.2 Payment Methods

We accept the following payment methods:

  • Visa
  • MasterCard
  • JCB
  • PayPal

All payments are processed securely through encrypted systems. We do not store your complete payment card details on our servers.

4.3 Pricing and Taxes

All prices are listed in British Pounds (£) and include VAT where applicable. Additional customs duties or import taxes may apply for international orders, which are the responsibility of the customer.

5. Shipping and Delivery

5.1 Shipping Methods

We offer two shipping options:

  • Standard Shipping: £12.95 via DHL or FedEx (10-15 business days after dispatch)
  • Free Shipping: Available for orders over £50 via EMS (15-25 business days after dispatch)

5.2 Delivery Areas

We ship worldwide except to:

  • Select remote areas
  • Certain Asian countries (as determined by our shipping carriers)

Delivery times are estimates and may vary depending on your location and customs processing.

5.3 Delivery Issues

If your order is delayed, damaged, or lost in transit, please contact us immediately. We will work with the shipping carrier to resolve the issue promptly.

6. Returns, Exchanges and Refunds

6.1 Returns Policy

We accept returns within 15 days from the date you receive your items. To be eligible for return:

  • Items must be in original condition with tags attached
  • Items must be unused and unwashed
  • Original packaging must be included
  • Original receipt or order confirmation must be provided

6.2 Returns Process

To initiate a return:

  1. Contact our customer service within 15 days of receipt
  2. Wait for authorization and shipping instructions
  3. Package items securely in original packaging
  4. Ship to our returns centre using a trackable service

6.3 Refunds

Refund processing:

  • Refunds processed within 5-7 business days after we receive and inspect your return
  • Issued to your original payment method
  • Original shipping fees are non-refundable (unless due to our error)
  • Credit/Debit Cards: 5-10 business days to appear on statement
  • PayPal: 3-5 business days to reflect in your account

6.4 Exchanges

We’re happy to help with exchanges for different sizes, colours, or products:

  • Exchanges subject to product availability
  • We cover shipping costs for replacement items
  • If the exchange item costs less, we refund the difference
  • If it costs more, we’ll invoice you for the balance

7. Intellectual Property

All content on the Balaclava Shop website, including text, graphics, logos, images, and software, is our property or the property of our licensors and is protected by copyright and other intellectual property laws.

You may not:

  • Reproduce, distribute, or modify any content without our express permission
  • Use our trademarks or logos without authorization
  • Use any automated systems to collect information from our site

8. Liability Limitations

8.1 Product Use

While we ensure our products meet high quality standards, customers are responsible for:

  • Using products according to manufacturer instructions
  • Proper maintenance and care of purchased items
  • Assessing whether products are suitable for their intended use
  • Following safety guidelines for outdoor equipment

8.2 Website Use

Balaclava Shop provides the website on an “as is” basis. We are not liable for:

  • Temporary unavailability of the website
  • Any indirect or consequential losses arising from website use
  • Errors or omissions in product information
  • Events beyond our reasonable control

8.3 Maximum Liability

Our maximum liability to you for any claim relating to these terms or your use of our website shall not exceed the total amount you paid for the products in question.

9. Privacy and Data Protection

We respect your privacy and are committed to protecting your personal data. Our Privacy Policy explains how we collect, use, and protect your information. By using our website, you consent to such processing.

10. Governing Law and Dispute Resolution

These Terms and Conditions are governed by the laws of England and Wales. Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.

We encourage you to contact us first if you have any concerns. Our goal is to resolve issues amicably and efficiently.

11. Changes to Terms

We reserve the right to modify these Terms and Conditions at any time. Changes will be effective immediately upon posting to the website. Your continued use of the site after changes constitutes acceptance of the modified terms.

Contact Information

If you have any questions about these Terms and Conditions, please contact us:

Email: [email protected]

Address: Balaclava Shop, 89 Leeds Rd, Wakefield, GB WF5H 5TG

Response Time: Typically within 1-2 business days

Balaclava Shop – Equipping Adventurers Since Day One

We’re committed to ensuring you have the right gear for every adventure, and we stand behind every product we sell.

// Interactive elements for better UX document.querySelectorAll(‘h2’).forEach(header => { header.style.cursor = ‘pointer’; header.addEventListener(‘click’, function() { const section = this.parentElement; section.style.backgroundColor = section.style.backgroundColor === ‘rgb(232, 245, 232)’ ? ‘#f9f9f9’ : ‘#e8f5e8’; }); }); // Smooth scroll for better navigation document.querySelectorAll(‘a[href^=”#”]’).forEach(anchor => { anchor.addEventListener(‘click’, function (e) { e.preventDefault(); document.querySelector(this.getAttribute(‘href’)).scrollIntoView({ behavior: ‘smooth’ }); }); });